TERMS AND WARRANTY INFORMATION
Methods of Payment Accepted: We accept Visa, Discover, and Mastercard credit cards, as well as payment via PayPal. We also accept personal and business checks. We reserve the right to hold your order until your check is cleared at the bank. A bank check or money order will assure a quicker delivery. Sorry, no C.O.D.’s. All prices are in US funds. There is a $ 20.00 service charge on any check returned by a bank for any reason.
Shipping Cages: Please note, all of our cages are shipped in broken down form, that is, they are not assembled. Assembly instructions and all hardware necessary are included with all cages. We do not ship assembled cages due to the damage and rough handling that can and frequently does occur in shipping. (Note: the F-Barn carrier cage is shipped assembled).
Shipping Charges: Shipping costs are subject to change. All orders are shipped FEDEX Ground and cannot be sent to a P.O. Box.
Sales Tax: PA residents please make sure you add 6% sales tax to your order.
Damaged or missing parts: We make every effort to ensure that your order is packaged correctly and safely. If a problem does occur, please call within 7 days of receiving your order and we will replace the missing or damaged part. If your cage is damaged in shipping, please contact us immediately. We must file a claim within their timeframe. FedEx will come back to get the cage and inspect it. They will then notify us so we can ship a new cage out to you.
Returns: All returns must be made within 7 days. Please note, a 25% restocking fee applies to all returns. To return a cage it must be in new, unused condition. The original invoice must be included. We will then refund the purchase price (less shipping charges and restocking fee) or give you credit for another cage, whichever you prefer.
Dislaimer: Our cages are tested for safety and durability, however, if directions are not followed when assembling a cage, we can not be held responsible for accidents.
Please Note: We recommend you wash your new cage before using. Galvanized after-weld cages can be neutralized with a 50% vinegar/50% water solution. PVC-coated cages can be washed with soap and water.
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